Data controller: Lucy McKinley, Fistic Ltd, 43 Main Street, Egremont, Cumbria, CA22 2AD.
ICO registration number: Z9381414
Information we may collect about you
In the course of carrying out work for you, Fistic Ltd may collect and process information about you through various means including:
ð via our website (e.g. on our ‘Contact Us’ page or our electronic factfind form).
ð by email or other electronic correspondence
ð by telephone
ð face to face
ð otherwise through providing our services or operating our business.
The personal data you give to us may include:
ð your name and title
ð contact information, including telephone number, postal address and email address
ð photographic identification
ð in certain circumstances, your and others’ signature(s), National Insurance number(s), financial details such as bank account details and details of any relevant sanctions or similar restrictions
ð in certain circumstances, data relating to health and other ‘special category personal data’
Each time you visit our website, we may automatically collect information such as your IP address, browser type and version, time zone setting, operating system and platform. Our website uses Squarespace Analytics, a web analytics service provided by Squarespace. Squarespace Analytics sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website
How we will use your information
Fistic Ltd may use your information to manage our relationship with you and to complete our contractual obligations to you as described in our Retail Client Agreement. We may also carry out any relevant conflict checks, anti-money laundering and sanctions checks and fulfilling our obligations under any relevant anti-money laundering law or regulation.
Legal grounds for processing your information
We rely on the following legal bases under European Data Protection Legislation for processing your personal data:
ð Performance of, or entry into, a contract.
ð Compliance with a legal obligation to which we are subject.
ð We have a legitimate interest in doing so as a financial services provider (and where our legitimate interests are not overridden by your (or the relevant individual’s) own interests or fundamental rights or freedoms). These legitimate interests will include our interests in managing our relationship with our clients, administering visits to our offices and ascertaining achievement of proper standards/ compliance with policies, practices or procedures.
Sharing your information
Fistic Ltd may share your details with carefully selected third parties including our preferred product providers, our insurers, our regulator and any third party you ask us to share your data with. These may include third parties instructed to enable us to fulfil our contractual obligations to you and/or our clients in the course of business.
We may disclose your information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property or safety of our website, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We will not rent or sell our users’ or other contacts’ details to any other organisation or individual.
Storage and retention of your personal data
Fistic Ltd will take all reasonable steps to keep your personal information secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available.
We will keep your information stored on our systems for as long as it takes to provide the services to you and in accordance with our Retail Client Agreement. We may keep your data for longer than our stated retention period if we cannot delete it for legal, regulatory or technical reasons. We will not store your information for longer than is reasonably necessary or required by law.
If you wish to have your information removed from our database either permanently or temporarily, please contact us. Due to our regulatory obligations & legal responsibilities, there may be occasions where we are unable to delete records. We will discuss this with all clients who request any data to be deleted.
If you wish to make a complaint about the way in which your data is stored or used please contact our Data Protection Officer: Lucy McKinley, Fistic Ltd, 43 Main Street, Egremont, Cumbria, CA22 2AD; email: firstname.lastname@example.org; telephone number: 01946 821150
You also have the right to make a complaint to the Information Commissioner’s Office. For more details please visit the ICO website.